Serving customers since the 1970s, Astrapac have provided a service / repair facility to cover the range of heat sealers it offers, together with some other leading European makes of similar specification machines.
As a manufacturer with full workshop facilities, this function is generally an in-house operation carried out at the companies premises in the West Midland, where a suitable working environment is available relative to origin industry of the machine e.g. medical, food processing etc. There is also a ready access to replacement parts and a multi testing facility. For machines located in critical environments or integrated into packaging lines that are unable to be removed, site work can be quoted for.
Annual service agreements are available to cover heat sealers supplied into specialist medical packaging environments, where high standard are also constrained by certification and calibrated instrumentation.
For certain application, Astrapac are able to supply a support/loan heat sealers of similar specification to cover the period a machine is off site (subject to advanced notice).
It is always recommended to take a planned approach and have any sealing machine that is in regular use serviced.
When considering returning a machine for work to be carried out. Thought must be given to ensure that the unit is adequately and securely packed, the result of transit damage can make a machine uneconomically viable to service / repair.(consult Astrapac regarding transit boxes or any other concerns).
All work is guaranteed and carried out by our own trained technicians.
Astrapac has experience, proven results and customer satisfaction to help you meet your objectives.
Technical advice is always freely available.